Just Beauty Direct - Customer Reviews

Posted July 18th, 2008 by Jayne

We regularly get e-mail feedback from our customers, almost all of this is positive we are delighted to say. We have been asked if there is an option to leave thanks and endorsements on the website; however to do that we would apparently lose the product reviews, which we know you find helpful (’cos you tell us!)
So we thought we would post a thread on the blog for you to complete as you like. Not only does it assist others in deciding whether to purchase from us, it also enables us to act on feedback if required.
The JBD team do their best to pack and dispatch your perfect products promptly - and we know how much you appreciate this - below are some of the e-mails we have received recently (most recent are at the end of the thread). Please feel free to add your comments to the blog, or of course, contact us through the ‘contact us’ page on the website.

From Irmelin, Denmark - Friday 18th July 2008

Hi, Just Beauty Direct
I ordered this nice Smashbox stuff Tuesday 15 July, and already Friday 18 July its arrived………..FANTASTIC, WAW, and THANK YOU for a SUPER NICE summer coloured lip gloss.
Best regards
and a Beautiful Summer to all of you at
Just Beauty.

This entry was posted on Friday, July 18th, 2008 at 11:08 am and is filed under Customer Reviews, Something Else. You can follow responses to this entry through the Comments RSS Feed. You can leave a response or trackback from your site.

57 Responses to: “Just Beauty Direct - Customer Reviews”

Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:11 am →

From Clare 15/7/08

Thanks for the fast delivery and the freebie glosses
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:14 am →

From Jean 27/6/08

What I forgot to say in the e-mail I have just sent to you is that my daughter is very impressed also with the efficient way you process orders. She cannot fault you in any way
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:16 am →

From Michelle 26/6/08

Please accept my much belated thanks for the order I received last week!

I really appreciate the little extra’s you added, although not necessary, they were very thoughtful!

After my recent holiday, I’ve been put on a strict budget control, so it may be some time before
I get back to the site - but I definitely will!

Take care & keep up the good work.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:20 am →

From Danielli dated 17.6.08

Hi Jane,
I just want to say, it is very refreshing to find a company that is so personal like yours, and offers such good customer service. You have managed to help me on both occasions when I have been seeking that lip gloss. Thank you very much.
Kind Regards,
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:22 am →

From Krystina dated 14/6/08

Received my order today. I was impresseed with the fast delivery. This
has made all three girls very happy in this household.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:25 am →

From Jenny 12/6/08

Many thanks for your most efficient service,today I recieved my Ojon shampoo.I just love these products and was purchasing from QVC,however I had to scan the web to see where else I could buy Ojon,as QVC just do not have the products in stock.So from now on I will use you “Just Beauty Direct” as I am most impressed, you posted my order one day and I recieved it the next………..Brilliant…….it does’nt get much better than that………..Many Thanks………Jenny
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:28 am →

From Kathryn on 7.6.08

Hi Jayne,
Thanks so much items arrived rapidly this morning and delighted had so much
sucess with a pearl Trind I recently tried.
Will not hesitate to purchase more items from you in the future.
Kindest regards Kathryn
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:31 am →

From Linda on 7/6/08

Hello Jane and team

I’m not replying with a query but a big thank you for this order. I received
it this morning!! . It is lovely to be shopping with you again - it is a lovely
experience when dealing with your website (like a big hug from a good
friendx).
I’ll be in touch soon
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:34 am →

From Hazel 31/5/08

Hi JBD

Item has just arrived. Many thanks for your help and also for the ‘mini’ enclosed. It’s nice (and rare) to get such good service from anywhere these days!

Best wishes
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:35 am →

From Mary 30/6/08

Hi
Just to say a big thank you. I have just received my goodies thank you so so much. I will always do my business with you and I shall be telling friends about you too. Please let me know of any fantastic offers and any innovative products. What about mascara. And do smash box do foundations. Please let me know. You have been brilliant and will recommend you.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:39 am →

From Tereza on 29/5/08

Good Morning,
I just thought that I would pop a quick email to say how impressed I’m with your services. I ordered a make-up primer just two days ago and got it already here! Well, that’s what I call an efficient service!
Many thanks
Just Beauty Direct responds:
Posted: July 18th, 2008 at 11:42 am →

From Jasmine on 24.5.08

Hi Jayne
Thanks so much for getting my two latest orders out so quickly and for the extras you sent. I can’t tell you how pleased I am with my purchases.
You really do provide the most wonderful service.
Kindest regards
Enjoy your weekend.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 9:27 pm →

From Consella 12/5/08

Thank you so much for my order. It arrived beautifully packaged and in a Bare Escentuals box which was a lovely surprise. Part of the order is for my daughter and I can now make it even more special.

I will certainly be purchasing more products from you and recommending you to friends.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 9:30 pm →

From Caroline 12/4/08

Hi there
Just got my order and wanted to say how pleased I am with the bits and the bags they come in are lovely-thank you and look forward to doing business with you again!
Just Beauty Direct responds:
Posted: July 18th, 2008 at 9:34 pm →

From LC - 21.6.08

I would just like to tell you how impressed I am by the speed of your
service. Having placed an order at 12.15 yesterday, my order arrived before
10.00 today! Superb service. Thank you.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 9:36 pm →

From Grania 30.5.08

Just a note of appreciation regarding your products, prices and service. I
ordered my bare escentuals from you a couple of days ago, and they are here
already. Your prices are great and the free postage and quick service are
much appreciated - I will definately be shopping with you again.
Just Beauty Direct responds:
Posted: July 18th, 2008 at 9:39 pm →

From Farzani - 26.5.08

Just a quick note to say a big “thank you”, I received my order last week
and absolutely love everything! Thank you so much for the little extra
aswell (the pink baby kabuki), it is gorgeous, I am so chuffed!
Just Beauty Direct responds:
Posted: July 19th, 2008 at 9:11 am →

From Kirstie - 19th July 2008

I just wanted to say thank you for your excellent service. I received my
parcel this morning. Thank you very much for the lipgloss, it’s lovely.
Just Beauty Direct responds:
Posted: July 20th, 2008 at 12:05 pm →

From Suzanna - Sunday 20th July 2008

Hello there!
I just wanted to drop you a line to say thank you for such a fabulous
service. I placed an order late Friday afternoon and I received it Saturday
morning - which is quite amazing! Thank you also for the gifts - they are
great products and much appreciated. I will definitely order from your
website again.
Many thanks,
Susanna
Just Beauty Direct responds:
Posted: July 20th, 2008 at 1:40 pm →

From Pamela - 20th July 2008

Wonderful service. Order so
beautifully presented plus a freebie.
What more can you ask for! Keep up the
good work.
Can’t praise you enough.
Just Beauty Direct responds:
Posted: July 24th, 2008 at 4:42 pm →

From Gill - 22.7.08

Hi many thanks, got the parcel yesterday & thank you for the free gift very much appreciated, a very nice touch.
Just Beauty Direct responds:
Posted: July 24th, 2008 at 4:44 pm →

From Di - 21.7.08

Thank you, safely received on Saturday. Beautiful packaging and thanks for the ‘little extra’
Just Beauty Direct responds:
Posted: July 24th, 2008 at 4:45 pm →

From Andrea - 21.7.08

Hi,
Received my order this morning.Thankyou so much for posting so quickly and thankyou also for the Smashbox lipgloss.That was so nice of you.will be back for more Smashbox!
with best wishes
Andrea.
Just Beauty Direct responds:
Posted: July 26th, 2008 at 4:11 pm →

From Christine on 26.7.08

Hi Jayne and team just wanted to thank you for the Smashbox wet to dry foundation. I ordered Friday 25th July late afternoon and couldn’t believe it arrived Sat 26th July NEXT DAY. I cant get next day delivery anywhere for the postage you charge. QVC take note !
Fab product packaged beautifully.
Once again many thanks once again.
I will be back !!!!
Jayne responds:
Posted: July 30th, 2008 at 3:45 pm →

From Joy 30.7.08

once again my order arrived promptly and beautifully packaged. Thanks for
the smashbox sample, nice surprise!
thanks joy
Jayne responds:
Posted: July 30th, 2008 at 3:46 pm →

From Belinda 30/7/08

Good Morning
Just a quick e-mail to say thank you again for another speedy service
Jayne responds:
Posted: July 30th, 2008 at 11:26 pm →

From Louise - 30.7.08

Hi just Beauty

Thanks a lot for the speedy delivery, and the great makeup bag as an
extra, really liked it and went lovely with the new Smashbox makeup I had
purchased. Great products and great service.
Will definately shop again!
Jayne responds:
Posted: July 31st, 2008 at 10:21 am →

From Linsday 31.7.08

Hi. Just a quick note to say thank you for your prompt attention to my
Smashbox order - it arrived the next day. Thank you so much, as well, for
the lovely Smashbox lipgloss gift - it was a wonderful surprise, and such a
gorgeous summery colour. With your attractive prices, low P&P and kind
attention to detail, I will certainly shop with you again.
With very best
wishes, Lindsay
Jayne responds:
Posted: July 31st, 2008 at 5:10 pm →

From Alison 31.7.08

I received the o gloss today and would like to say how impressed I am with your service and customer care, you have a new loyal customer and I will recommend you to all of my friends.
Thank you
Alison
kerri gt responds:
Posted: July 31st, 2008 at 7:58 pm →

I’m so impressed with the service I received from JustBeautyDirect. I discovered Smashbox cosmetics when i was in NY this year but the store i bought it from doesn’t ship to the UK (more fool them!). To find this UK stockist was fantastic and the prices are really competitive. Best of all I placed an order for SPF Primer, and the O-Gloss duo on Friday and they all arrived on the very next Monday! The purple gift bag they were packaged in was a really nice touch, and the two free gifts I received - both from the same range and both a proper size (not a one use sachet which is so often the case)were a lovely suprise. I’ve already been recommending the site to my friends and will definitley be back - its so refreshing to find a company with such wonderful all-round service, everyone at the company should be very proud
Jayne responds:
Posted: August 6th, 2008 at 12:34 am →

From Anne on 5.8.08

Just to let you know that my Smashbox parcel arrived this morning. Sent fast
well packed and beautifully presented. I’m just delighted with everything
and I’m sure I’ll be back. Many thanks to you all, Anne x
Jayne responds:
Posted: August 6th, 2008 at 12:35 am →

From Jean on 5.8.08

Received today. Thanks for brilliant customer service. Rapid delivery and nicely wrapped. Little samples a nice touch too. Pleasure doing business.
Jean
tanniviva responds:
Posted: August 8th, 2008 at 6:12 pm →

Have just read some of the comments here and I have just realised that what i thought was an error on a recent purchase and that you had sent me too many pots, was actually a freebie, thank you so much, it was a BE radiance which I had debated on ordering. Yesterday my ultimate brush arrived and with it was the fan brush from Ultimate.
I am thrilled to bits with the service you guys deliver,other companies need to take note.
Thanks again for a brilliant service and fantastic products.
Jayne responds:
Posted: August 9th, 2008 at 5:28 pm →

From Fiona on 9.8.08

I have made several purchases from your website, my most recent being the AD Skin Synergy products this week. As always, my goodies came very quickly and were beautifully wrapped. I am so pleased with your service, I would not dream of shopping anywhere else for my beauty items and I will recommend you to all my friends. Thanks so much Jayne, you put so much thought into everything you do and it really is appreciated.

Fiona
Jayne responds:
Posted: August 16th, 2008 at 3:00 pm →

From Jackie on 11.8.08

Order received today - thank you! Very impressed with your excellent delivery service. I will definitely be using your company again!

Thank you.

Jackie
Jayne responds:
Posted: August 16th, 2008 at 3:02 pm →

On 13.8.08 from Jacqui

Hi,
Just to thank you for such wonderful service, I only ordered yesterday and
the item arrived this morning. I am very impressed.
I will keep looking at your website as I require other Ojon items that you
don’t have in stock at the moment.
Best Wishes
Jacqui
Jayne responds:
Posted: August 16th, 2008 at 3:04 pm →

From Jools on 15.8.08

Hi Jayne and all at JBD,

Received my parcel today WOW speedy delivery and beautiful packaging as always and a little extra to die for. Jayne you are a naughty lady but I love you

A HUGE to you all

Jools
Jayne responds:
Posted: August 16th, 2008 at 3:05 pm →

From Judy on 14.8.08

….thank you for such excellent customer service
Jayne responds:
Posted: August 16th, 2008 at 3:05 pm →

From Lucy on 16.8.08

HI HAVE JUST RECEIVED ITEMS I ORDERED 2 DAYS AGO,
AM SO PLEASED WITH THE VERY FAST SERVICE,
PRESENTATION OF ITEMS ALL IN LOVELY GIFT BAGS,
AND THANK YOU FOR THE FREE GIFT OF LIP GLOSS,
WILL BE RECOMMENDING U TO MY FAMILY & FRIENDS
THANK YOU
LUC
Jayne responds:
Posted: August 24th, 2008 at 4:53 am →

from Janis on 21.8.08

Just to let you know that my order arrived in record time. Thank you very much I am totally delighted with your service and will certainly use you regularly from now on.
Janis
Jayne responds:
Posted: August 24th, 2008 at 4:56 am →

From Kay 22.8.08

Thank you so much for such a quick service.
Jayne responds:
Posted: August 24th, 2008 at 4:57 am →

From Jan 23.8.08

Just to say how impressed I am with your service….ordered Wednesday lunchtime, received by Friday lunchtime and superbly presented….you can’t get much better than that…..the Smashbox lip gloss little extra was also much appreciated…..this was the first time I had ordered from you, but it won’t be the last.
My thanks to all concerned.
Jan
(from Portsmouth)
Jayne responds:
Posted: August 24th, 2008 at 4:59 am →

from Anita 21.8.08

I am just new to your company i.e. 2 days ago and have already received my
order. Very pleased, I have saved a fortune and I was impressed with the
lovely organza bag that my order arrived in.

Will certainly shop with your Company again.

Thank you

Anita C
Jayne responds:
Posted: August 24th, 2008 at 5:05 am →

From Sheena on 23.8.08

Dear Jayne
Goods had arrived today when i got in.Thank you again so much for prompt
customer services and your personal help. The freebies are lovely and thank
for your generosity.
Best wishes
Sheena
Jayne responds:
Posted: August 24th, 2008 at 5:09 am →

from Lisa on 24.8.08

I would just like to thankyou for speedy delivery service. i placed my order
at 11.15am friday and my products arrived the very next morning.i am very
pleased with all of my order and thankyou for the free lip pencil. your
website is so easy to use and the p&p is the cheapest i have ever come
across.it is great to have found a top notch makeup range (Smashbox) that is
affordable and not having to pay p&p on every single item,
i will definitely be back for more.
Jayne responds:
Posted: August 29th, 2008 at 11:33 am →

From Aislinn 26.8.08

thanks very much. received and enjoyed. appreciate your note
Jayne responds:
Posted: August 29th, 2008 at 11:36 am →

From Sophie 26.8.08

You’re very efficient, best I’ve ever had ordering online, I’m really impressed.
Jayne responds:
Posted: August 29th, 2008 at 11:39 am →

From Carmen 28.8.08

Yesterday I have received my order and it’s great!! the packaging, the samples… and I hope the Ojon restoring product!
I’m sure I will buy again because I’m very interested in the best and latest beauty products and your service is great.
“Muchas gracias” from Barcelona!!
Jayne responds:
Posted: August 29th, 2008 at 11:51 am →

From Julie 29.8.08

Just to say thank you for your wonderful service. I placed two orders and
have been impressed with the prompt delivery and I love the organza bags
that they are wrapped in. I have recommended you to my friend who also uses
BE and she has already placed orders and was very pleased with the service.
Keep it up you are now my favourite beauty web site.
regards

Julie
Jayne responds:
Posted: August 30th, 2008 at 1:55 pm →

From Zoe on 30.8.08

Hi

Just wanted to send a note to say that once again I was really happy with
the service I received from you. The service is swift, the packaging
beautiful and the products amazing.

I am certainly a happy customer and will definitely be back again.

Thanks
Zoe
Marion responds:
Posted: September 2nd, 2008 at 4:15 pm →

To all at JBD,

Just had to pop in and thank you again for your wonderful service.
Am always spoilt for choice with such an excellent range of beauty products to choose from.
Every parcel looks like a present and they often are, a present to me!
Thanks for your wonderful service and keep up the good work!

Take care,
Marion
Jayne responds:
Posted: September 5th, 2008 at 9:49 am →

from Lisa on 4.9.09

Just received my latest order - huge thanks everything was fab again - you
enclosed a free sample of smashbox bombshell lipgloss - I am in love!!!!!!
Will you be getting the full size back in stock? Pretty please!!!!!!
Jayne responds:
Posted: September 5th, 2008 at 9:50 am →

from Kim on 5th September 2008

I just wanted to tell you how pleased I am with my recent order of Smashbox
makeup. I was really impressed with how quickly I received my order and how
nicely it was all packaged in the lovely little organza bags, thank you!

I was also really pleased with the products, I usually buy Smashbox from QVC
but you are so much cheaper and with a better selection, I will be back!!!!
Jayne responds:
Posted: September 14th, 2008 at 7:18 pm →

from Jackie on 9.9.08

Hello,
Received my order today, my first one from you and just want to say how
pleased I am, not only with the products but with the delivery (being in
France)and the wonderful suprise of finding 3 free gifts in my parcel (and
the cute little bags !).
Hoping to order again soon and will tell my friends too ! Thanks again. All
the best.
Jackie.
Jayne responds:
Posted: September 14th, 2008 at 7:19 pm →

From Bhavna on 10.9.08

Hi,

I just wanted to say a massive thank you for the beautifully wrapped
products I ordered and the lovely gift. Your service and presentation is
second to none! And not to mention great prices!

Thank you so much again.

Bhavna
Jayne responds:
Posted: September 14th, 2008 at 7:20 pm →

From Jeanette on 12.09.08

Just a quick Email to say a big thankyou for my order which arrived
today!!That,s some speed.Everything was beautifully packaged and what a
lovely surprise to find a gift.Many thanks. Jeanette x
Jayne responds:
Posted: September 18th, 2008 at 1:58 pm →

From Elizabeth on 18.9.08

Thank you for the prompt and speedy delivery…I’m very impressed….

Just Beauty Direct
Just Beauty Direct - Customer Reviews